This privacy policy tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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International transfers
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How we protect your information
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How long we keep information
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Who we share information with
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How to complain
Contact details
Email: info@illumini-technology.io
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names
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Occupation
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Employment details (including length of service)
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Purchase or service history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
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Your right of access – You have the right to ask us for copies of your personal information.
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Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
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Your right to erasure – You have the right to ask us to delete your personal information.
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Your right to restriction of processing – You have the right to ask us to limit how we use your personal information.
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Your right to object to processing – You have the right to object to the processing of your personal data.
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Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
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Your right to withdraw consent – When we rely on consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
For subject access requests (SARs), we may ask for proof of identity and will inform you if we need additional information to process your request.
Our lawful bases for the collection and use of your data
To provide and improve products and services for clients:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
Our legitimate interest in collecting and using personal information is to identify instances where individuals may have been engaged without proper acknowledgement of prior introductions or relationships, resulting in potential commercial loss or unfairness to the parties involved. The information enables us to detect patterns or indicators that suggest prior dealings which may not have been transparently disclosed. This helps uphold transparency, fairness, and lawful conduct in commercial arrangements, ensuring that rightful parties are appropriately recognised and compensated. The benefit of this processing lies in promoting accountability and deterring practices that may bypass agreed processes or terms. We assess any potential risks to the individuals involved and take measures to minimise these, such as ensuring the data used is relevant, limited in scope, and handled securely. We believe the benefits of upholding fair and lawful transactions outweigh any minimal impact on individuals, particularly as the data is used solely to verify past dealings and not to make decisions that affect individuals’ rights or freedoms.
For the operation of client or customer accounts:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.
For dealing with queries, complaints or claims:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
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Publicly available sources
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Information you provide directly
International transfers
In some cases, your personal information may be processed or stored outside the UK. Where we do this, we ensure appropriate safeguards are in place, such as:
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Only transferring data to countries that the UK has deemed to provide an adequate level of protection, or
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Using standard contractual clauses (SCCs) or other lawful transfer mechanisms approved by the ICO.
How we protect your information
We use appropriate technical and organisational measures to protect personal data, including:
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Access controls and role-based access to systems
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Secure servers and encryption for data storage and transmission
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Regular review of processing activities and security measures
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Staff training and confidentiality agreements
In the event of a data breach, we follow our incident response procedure and notify the ICO and affected individuals where legally required.
How long we keep information
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, regulatory, tax, accounting or reporting requirements. A summary of our retention periods is:
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Client/customer account data – 6 years after the end of the relationship
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Complaint records – 6 years after resolution
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Marketing preferences – until withdrawn or 2 years after last contact
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Employment-related information – as required under employment and tax law (typically up to 6 years after end of employment or referral contract)
We regularly review retention periods to ensure they remain appropriate.
Who we share information with
Others we share personal information with:
• Suppliers and service providers
• Legal or regulatory authorities where required by law
• Any third party you authorise us to share data with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 08/05/2025