Turn Your Recruitment Data Into Revenue

A candidate record is out of date when the person it describes no longer holds the job it says they hold. Across recruitment CRMs analysed by Illumini, 34% of candidate records show a changed employer or a changed job title over a two-year period. That figure is the answer to a question most agency owners have asked and almost none have measured. It is also lower than the numbers circulating in recruitment software marketing, which tend to sit closer to two thirds, and higher

A backdoor hire happens when a client employs a candidate an agency introduced, but the agency never receives the fee it was owed. The introduction was valid, the candidate is in the role, and no invoice was ever raised. It also goes by missed fee, fee leakage, or circumvention. Most agency directors assume it happens to them occasionally. Almost none have measured it, because measuring it means checking every CV send against where that candidate actually ended up, sometimes

Candidate data decay is the rate at which records in a recruitment CRM stop being true. The record itself never changes. The person it describes carries on changing jobs, numbers and salary expectations without telling anyone. Take a candidate registered in March 2024 with a job title, a salary expectation, a mobile number and a work email address. By now they have probably changed at least one of those, quite possibly all four. The record still looks complete. Every field is